cimol Legal Notice

Service availability and jurisdiction on cimol

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform operates only where local law explicitly permits online gaming, sportsbook markets, and live-dealer tables. If you are unsure whether cimol is available in your location, do not attempt to access our platform without first confirming with local authorities or our support team.

Users are responsible for verifying that access and use of cimol comply with the laws of their own jurisdiction. We are not liable for any legal consequences arising from your use of our platform in a prohibited jurisdiction. If local law changes and cimol becomes unavailable in your region, we will suspend your account and process any outstanding funds according to our withdrawal policy.

Account eligibility and user obligations

To use cimol, you must be of legal age in your jurisdiction and not subject to any prohibition on gaming activity. You must provide accurate personal information during account registration. False or misleading information may result in account suspension and forfeiture of funds. We conduct identity verification before allowing withdrawals, and we may request additional documentation to confirm your eligibility.

You are solely responsible for maintaining the confidentiality of your account credentials. We do not share your login details, and you should never disclose them to anyone. Unauthorized access to your account is your responsibility once credentials are compromised. We recommend using strong passwords and enabling two-factor authentication where available on cimol.

Data protection and privacy on cimol

We collect personal data — including name, date of birth, email, phone, and identity documents — for account verification, payment processing, and legal compliance. This data is encrypted and stored securely. We do not sell your personal information to third parties. We share data only with our banking partners to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We comply with applicable data protection regulations. You have the right to request access to, correction of, or deletion of your personal data, subject to legal and operational constraints. Contact our support team to exercise these rights. For detailed information about how we handle your data, see our Privacy Policy

Payment processing and financial liability

Deposits to cimol are processed instantly through our payment partners. Withdrawals are processed subject to account verification and may take a few hours to a business day, depending on your bank and payment provider. We do not guarantee fixed withdrawal times because settlement depends on third-party processors beyond our control.

We are not liable for delays, failures, or errors in payment processing caused by your bank or payment provider. If you experience issues with a deposit or withdrawal, contact our support team with transaction details. We will investigate and escalate to our banking partners if necessary. Your funds remain your property; we hold them in segregated accounts and do not use them for operational expenses.

Limitation of liability and disclaimers

cimol operates live-dealer tables, sportsbook markets, slot games, and esports predictions. Game outcomes are determined by fair and random processes. We do not guarantee any particular outcome, and participation carries risk. We are not liable for losses incurred through your use of our platform, whether due to game outcomes, market fluctuations, or technical issues.

We provide our platform on an "as is" basis. We make no warranty regarding uptime, accuracy of odds, or absence of interruption. While we maintain high standards for studio quality, dealer professionalism, and game fairness, we cannot guarantee perfection. Our maximum liability to you is limited to the amount of funds you have deposited on cimol that remain unspent.

• 1
  Confirm jurisdictionResponsibility

  Verify that online gaming is legal where you reside before accessing cimol.

• 2
  Provide accurate informationResponsibility

  Supply truthful identity and contact details during registration and verification.

• 3
  Secure your accountResponsibility

  Keep your password and two-factor authentication codes confidential at all times.

Dispute resolution and legal contact

If you have a dispute with cimol regarding account activity, game outcomes, payments, or any other matter, contact our support team first. We investigate complaints within a reasonable timeframe and respond with our findings. Most disputes are resolved through this process. If you remain unsatisfied, you may pursue escalation through the mechanisms outlined in our Terms & Conditions

For legal inquiries, regulatory questions, or formal complaints, contact our office. Our team is based across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We handle all legal correspondence professionally and in accordance with applicable law. We do not accept service of legal documents through our customer support channels — contact our legal department directly.

General notice and updates

We reserve the right to modify this legal notice at any time. Changes take effect immediately upon posting to our site. Continued use of cimol after modification constitutes acceptance of the updated notice. We will notify users of material changes via email or in-app notification where practicable.

This legal notice is in effect as of the date displayed on our site. If you have questions about this notice or our legal position, contact our support team. They can direct your inquiry to the appropriate department. Our commitment on cimol is to operate transparently, comply with applicable law, and treat all users fairly across all our game categories and payment methods.