cimol Privacy Policy
This page describes what we collect when you use cimol and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or place predictions on our platform, we collect personal information necessary to verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we use industry-standard encryption to protect it.
Our privacy practices apply across all cimol services — live-dealer tables, sportsbook markets, slot games, and esports predictions. Whether you access cimol from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data protection standards apply. This policy explains what we collect, how we use it, who we share it with, and what rights you have.
If you have questions about our privacy practices or want to exercise your rights, contact our support team. We are here to help.
What we collect on cimol
We collect information in three categories: account data, transaction data, and usage data. Account data includes your name, email address, phone number, date of birth, and government-issued ID. We collect this when you register and verify your account. Transaction data includes payment method details (such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information), deposit and withdrawal history, and prediction stakes. Usage data includes your login times, pages visited, games played, and device information (such as your IP address and browser type).
We collect account and transaction data because we are required by law to verify your identity and prevent fraud. We collect usage data to improve our platform, diagnose technical issues, and understand how players use cimol. We do not collect more data than necessary to operate our service and comply with applicable regulations.
We do not collect sensitive data unnecessarily
We ask for your government ID only to verify your identity before your first withdrawal. We do not store your ID number longer than required by law, and we do not share it with third parties except as required for compliance.
How we use your data
We use your data for five main purposes. First, we verify your identity and prevent fraud. Second, we process your deposits and withdrawals through payment providers like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Third, we comply with applicable law, including anti-money-laundering regulations and tax reporting. Fourth, we improve our platform by analyzing usage patterns and fixing bugs. Fifth, we communicate with you about your account, such as confirming your withdrawal or notifying you of account security issues.
We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not use your data to profile you or make automated decisions about your account (such as automatically closing your account or restricting your access).
Third-party processors and data sharing
We share your data with third parties only when necessary to operate cimol. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method details to process deposits and withdrawals. Our hosting provider receives your usage data to keep our servers running. Our identity verification service receives your government ID to confirm your identity. These third parties are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose your data if required by law, such as in response to a court order or government request. We may also disclose your data if we believe in good faith that disclosure is necessary to protect our legal rights, your safety, or the safety of others.
Your rights and data access
You have the right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting our support team. You can update your account information (such as your email or phone number) directly in your cimol account settings. You can request deletion of your account and associated data, subject to our legal obligations to retain certain information for compliance purposes.
You also have the right to object to certain uses of your data, such as marketing communications. You can opt out of non-essential communications by adjusting your account preferences or contacting our support team. If you believe we have misused your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Cookies and tracking
We use cookies to remember your login session, store your preferences, and analyze how you use cimol. Cookies are small files stored on your device. Most cookies expire after your session ends, but some persist to remember your preferences across visits. You can disable cookies in your browser settings, but this may affect your ability to use cimol.
We also use analytics tools to track how players interact with our platform. These tools help us identify technical issues, understand which games are most popular, and improve our user experience. We do not use this data to identify you personally or to track you across other websites.
Data retention and security
We retain your data only as long as necessary to provide our service and comply with applicable law. Account data is retained for the life of your account plus seven years (to comply with financial record-keeping requirements). Transaction data is retained for seven years. Usage data is typically retained for 12 months. If you delete your account, we delete your personal data within 30 days, except where we are required by law to retain it.
We protect your data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted in transit and at rest. Our servers are protected by firewalls and intrusion detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Contact and jurisdiction
If you have questions about our privacy practices, want to exercise your rights, or believe we have misused your data, contact our support team. We are available via live chat, email, and phone. Our support team is based across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We will respond to your inquiry within 14 days.
This privacy policy applies to all users of cimol, regardless of jurisdiction. Our services are available only where local law permits. If you are unsure whether cimol is available in your region, contact our support team. We are committed to protecting your privacy and complying with applicable data protection laws.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our website. Your continued use of cimol after such changes constitutes your acceptance of the updated policy.