cimol Terms of Use

Account opening and verification on cimol

To open an account on cimol, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We require identity verification before you can withdraw funds. Verification involves confirming your email and phone, then submitting government-issued identification and proof of address. We process verification requests within a few hours to a business day, depending on document clarity and our queue.

You are responsible for keeping your account credentials secure. We do not share your password or two-factor authentication codes. If you suspect unauthorized access to your account, contact our support team immediately. We reserve the right to suspend or close accounts that violate our terms or engage in prohibited conduct.

Deposits and withdrawals on cimol

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits settle instantly. Your account balance updates immediately, and you can place predictions or join live tables right away. We do not charge deposit fees.

Withdrawals are processed to your chosen payment method subject to account verification. We process withdrawal requests without unnecessary delays, but verification windows may vary depending on your bank or payment provider. We do not guarantee fixed withdrawal times because settlement depends on third-party payment processors. Once your account is verified, subsequent withdrawals typically process faster.

We reserve the right to refuse or delay withdrawals if we detect fraud, money laundering, or other prohibited conduct. We may also request additional documentation to verify the source of funds or the legitimacy of your account activity.

Bonus terms and conditions

We may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms, including minimum deposit amounts, wagering requirements, and game restrictions. We display these terms clearly before you accept a bonus. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the promotion.

We reserve the right to modify, suspend, or cancel any bonus promotion at any time. If you violate bonus terms — for example, by placing bets on prohibited games or attempting to exploit the bonus — we may forfeit the bonus and any winnings associated with it.

Prohibited conduct on cimol

We prohibit the following conduct on cimol: using multiple accounts to exploit bonuses or circumvent limits; placing bets on behalf of others or allowing others to use your account; engaging in fraud, money laundering, or other illegal activity; using automated tools or bots to access our platform; and attempting to manipulate game outcomes or dealer conduct.

We also prohibit harassment of our dealers or support staff, sharing account credentials with third parties, and accessing cimol from jurisdictions where online wagering is prohibited. Violation of these terms may result in account suspension or closure, forfeiture of funds, and referral to law enforcement.

Dispute resolution and complaints

If you have a complaint about your account, a game outcome, or our service, contact our support team. We investigate complaints within a reasonable timeframe and respond with our findings. If you are not satisfied with our response, you may escalate your complaint to our management team.

We aim to resolve disputes fairly and transparently. Our dealers and game systems are subject to regular audits to ensure fairness. If you believe a game outcome was incorrect or unfair, provide details of the match, round, or transaction, and we will investigate.

• 1
  Contact our support teamStep 1

  Describe your complaint and provide relevant transaction or match details.

• 2
  We investigateStep 2

  Our team reviews your complaint and game records within a reasonable timeframe.

• 3
  We respond with our findingsStep 3

  We explain our decision and any remedial action we are taking.

Our commitment to fair play and data protection

We at cimol are committed to fair play and transparent operations. Our live dealers are trained professionals who follow strict protocols. Our game systems are regularly audited to ensure randomness and fairness. We do not manipulate outcomes, and we do not share your account data with third parties except as required by law or to process your payments through our banking partners.

We use industry-standard encryption to protect your personal and financial information. Your account balance, transaction history, and identity documents are stored securely. We comply with data protection regulations and do not sell your data to advertisers or other commercial entities.

Jurisdiction and governing law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access cimol from a prohibited jurisdiction, you do so at your own risk, and we are not liable for any consequences.

These terms are governed by the laws applicable to our platform's jurisdiction. Any disputes arising from your use of cimol are subject to the dispute resolution process outlined above. We reserve the right to modify these terms at any time. Continued use of cimol after modification constitutes acceptance of the updated terms.

For questions about our terms, account verification, deposits, withdrawals, or any other aspect of cimol, contact our support team. We are available through live chat, email, and phone, with representatives based across Indonesia including Jakarta, Surabaya, Bandung, Medan, and Semarang.